Returns & Exchanges

At Ring Concierge, we want you to be completely satisfied with your purchase. We offer a 14-day return window for a full refund or exchange on select fine jewelry items, provided they are in original, unworn condition.

Return Process

• 1.
  Check Eligibility

  Ensure your item is within the 14-day return window and is not marked as Final Sale or a custom-designed piece.

• 2.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to receive a prepaid shipping label and return authorization.

• 3.
  Package Your Jewelry

  Securely place your item in its original packaging, including all certificates and diamond reports, to avoid damage or loss during transit.

• 4.
  Drop Off and Track

  Drop off your package at an authorized shipping location and keep your tracking number handy until your refund is processed.